1. Are your watches authentic?

• Yes. All watches sold by KarlWatchClub are 100% authentic. Each timepiece undergoes multi-stage verification by certified watch experts and comes with the appropriate documentation whenever available.

2. Do your watches come with a warranty?

• Yes. Every purchase includes a 12-month KarlWatchClub warranty covering mechanical defects not caused by user damage. If the manufacturer’s warranty is available, we include it as well.

3. Do you sell brand-new or pre-owned watches?

• We offer both. Each product page clearly states whether the watch is new, unworn, or pre-owned with full condition details.

4. Where do you source your watches?

• Our watches come from verified collectors, trusted suppliers, and authorized secondary-market partners. We do not source from unverified or high-risk channels.

5. How long does shipping take?

• Domestic U.S. shipping typically takes 1–3 business days after order verification. International shipping times vary by destination and range from 3–7 business days.

6. Do you offer international shipping?

• No.

7. Is shipping insured?

• Yes. Every shipment is 100% insured until the moment it is delivered and signed for.

8. What payment methods do you accept?

• We currently accept:
• Major credit/debit cards
• Bank wire transfers

9. Can I return a watch?

• Yes. We offer a 2-day inspection period after delivery. If the watch is not as described, you may return it for a refund or exchange. Watches must be in the same condition and with all accessories.

10. Do you buy watches or accept trade-ins?

• No

11. Can I reserve or pre-order a watch?

• No

12. How do you ensure safe delivery?

• We use secure packaging, discreet labeling, and fully insured shipping. Signature upon delivery is required for all purchases.

13. Can I visit your physical location?

• We operate primarily online, but private appointments may be available depending on the model and security requirements.

14. How can I contact customer support?

• You can reach us via:
• Email: support@karlwatchclub.com
• Website contact form
• We respond within 24 hours on business days.